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Insurance claims accepted
Glass claims, without the headache.
Most Nevada drivers with comprehensive coverage are covered for glass damage. Here’s how a claim works, what you pay, and what we do for you.
Five steps
How a glass claim works.
The amber steps are where we come in.
Call your insurer
Report the damage as soon as it happens. Have your policy number and vehicle information ready.
Take photos
Clear photos from a few angles support your claim and speed it up.
Get an estimate
We write a detailed estimate. Many insurers have preferred shops, but you generally have the right to choose your own.
Your insurer decides
Approval usually takes a few business days.
We fix it
You pay your deductible at the time of service; on approved claims we bill your insurer for the rest.
Your local partner
What we do for you.
Professional documentation
We photograph and document the damage the way insurance companies want to see it, so claims don’t stall.
Direct insurance billing
For approved claims we bill your insurance company directly. You pay your deductible; we handle the rest of the paperwork.
Accurate estimates
Detailed repair and replacement estimates give your insurer what it needs to approve your claim quickly.
Local know-how
We work with the carriers that insure Reno and Lake Tahoe drivers every week, and we know what they ask for.
Good to know: we don’t file the claim for you. Your insurer needs you to start it, then we give them everything they need to process it quickly and accurately.
Deductibles
What will it cost me?
Your deductible is what you pay before insurance kicks in. Comprehensive deductibles in Nevada typically run from $100 to $1,000, and some policies have a separate, lower glass deductible, or none at all.
Slide the numbers to see who pays what. The starting numbers are the example from our insurance guide: a $500 deductible and a $600 job.
Who pays what?
Your share
- You pay
- $500
- Insurance pays
- $100
You pay your $500 deductible at the time of service; your insurer covers the other $100.
An illustration, not a quote: your policy decides what’s covered. Bring your claim number and we’ll walk through the estimate with you.
Questions
Insurance questions.
Does Nevada law require glass coverage?
No. Comprehensive coverage, which usually includes glass, isn’t required by Nevada law, but most lenders and leasing companies require it if you finance or lease your vehicle. Your insurance agent can tell you in minutes whether you have it.
Will insurance pay for a chip repair?
Often, yes. Many insurers cover windshield repair in full with no deductible, because a repair costs far less than a replacement. A full replacement usually means paying your deductible. Check your policy, or ask us and we’ll help you make sense of it.
Can I choose my own glass shop?
Many insurers have preferred vendors, but you generally have the right to choose your own shop. When you call us, mention your insurance company and claim number.
What if the repair costs less than my deductible?
Then insurance won’t pay anything and you’ll pay the shop directly. If the cost is close to your deductible, we’ll help you decide whether a claim is worth filing.
What should I have ready when I call?
Your insurance company, your policy or claim number, and your vehicle’s year, make and model. Photos of the damage help too.
What if my claim is denied?
Ask your insurer for a written explanation. Policies vary, and there may be steps to appeal. Keep receipts, estimates and claim letters together in one folder.
Chips don’t wait for spring
Got a chip? Fix it before it spreads.
Call the shop or book online. Family-owned in Reno since 1992, with insurance claims accepted and a warranty on parts and labor.